Chief of Staff, Online Grocery

About This RoleAI processing…

Key Responsibilities

• 1
  Own and continuously improve the business rhythm for the GM and the organization — leadership team syncs, all-team meetings, monthly and quarterly business reviews, planning reviews, organizational communications, and Online Grocery segments of company-wide all-hands.
• 2
  Manage the operating cadence for the GM — prioritizing and delegating workstreams, ensuring the right things get the right attention at the right time.
• 3
  Improve how the organization decides: clarify decision rights and the questions that matter, build the frameworks and pre-reads that bring options into focus, and remove the friction that slows good calls.
• 4
  Once decisions are made, capture and sharpen them, ensure they're communicated to the right stakeholders, and close the loop on execution — keeping leadership priorities, decisions, and commitments visible and on track (R&D execution itself is owned by TPM).
• 5
  Shape and run the substance of the leadership team offsites: objectives, agenda, pre-reads, the hard discussions, decisions, and follow-through (logistics and events are handled separately).
• 6
  Be a trusted thought partner to the GM and a credible problem-solving partner to product and R&D leaders, and build strong relationships with chiefs of staff across the organization to partner effectively in getting your responsibilities done.
• 7
  Prepare briefings and coordinate research for the GM's meetings with partners and key leaders — identifying goals, talking points, and relevant context.
• 8
  Partner with the GM, HR and finance to manage the organization's headcount budget
• 9
  Help the GM spot, diagnose, and get ahead of issues across the organization — bringing structured, candid read-outs and early signals, not just status.
• 10
  Partner with the GM and HR to address relationship and culture dynamics across the team and create a high-trust, high-performance leadership team culture.
• 11
  Turn signals like engagement surveys into action — working across the organization to develop the right plans, pressure-test them, and ensure they get executed and the loop gets closed with teams.

Requirements

• 10+ years of work experience
• R&D experience — earned in a direct R&D role (product, design, engineering, or technical program management), an adjacent role embedded with R&D teams, or as a Chief of Staff within an R&D organization
• Consulting, corporate strategy/operations, or finance background and experience working directly with executives
• Working fluency to navigate a product, design, and engineering organization at scale, and to be a true problem-solving partner to R&D leaders rather than a coordinator.
• High EQ and a genuinely people-oriented instinct — builds trusted relationships, reads organizational dynamics, and bridges leadership and teams.
• Outstanding written and verbal communication at an executive level
• Strong analytical skills, and a commitment to consistently high-quality work.
• Exceptional program management: organized, effective, and relentless at driving multiple hard initiatives forward to deadline at once.
• Ability to travel 10%

Perks & Benefits