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About This Role
The Claims Agent administers the processing of customer claims for lost and damaged parcels, issuing financial settlements and communicating with customers. This role involves managing customer interactions via telephone and email to meet customer expectations. The Claims Agent works remotely and is responsible for validating new claim requests against company policies.
Key ResponsibilitiesAI-extracted
- 1Validates new claim requests against clearly defined policies and issues claims forms to customers
- 2Processes customer claims for lost and damaged parcels
- 3Issues financial settlements to customers where applicable
- 4Communicates with customers via telephone and email to manage interactions and meet expectations
RequirementsAI-extracted
- Typically: Strong communication and customer service skills
- Typically: Ability to work in a fast-paced environment and manage multiple customer interactions
- Typically: Basic knowledge of claims processing policies and procedures
- Typically: Proficiency in using computer systems and software to manage claims and customer data
Perks & BenefitsAI-extracted
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