Client Success Lead

About This RoleAI processing…

Key Responsibilities

• 1
  Lead and manage a portfolio of Enterprise and SMB merchant accounts to develop long-term business relationships and ensure attainment to growth goals
• 2
  Define and drive the strategic vision for the portfolio—aligning joint priorities to Affirm’s broader goals, influencing senior stakeholders on both sides, building scaled management frameworks
• 3
  Develop sophisticated account plans - build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions
• 4
  Lead commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.
• 5
  Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases.
• 6
  Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.
• 7
  Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.

Requirements

• Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail.
• Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred.
• Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office.
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Perks & Benefits