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Compliance Operations Specialist 1

twilio· 41 open roles

Remote RemoteFull-time3 days ago
Salary
$120,000 - $180,000
Experience
Mid
Job Type
Full-time
Posted
3 days ago
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About This Role

Twilio is seeking a Compliance Operations Specialist to monitor the use of Twilio products and ensure that traffic on the platform is legal, compliant, and wanted. The ideal candidate has experience in research and investigation skills and is passionate about preventing fraud and abuse. This role will be based remotely in Colombia and may require non-traditional working hours. The Compliance Operations Specialist will investigate cases, identify trends, and recommend preventative solutions to stop bad actors.

Key ResponsibilitiesAI-extracted

  • 1
    Investigate cases quickly and efficiently to understand bad actor behavior
  • 2
    Protect Twilio customers and consumers through ongoing identification of bad actors and non-compliant activity
  • 3
    Identify trends, root cause gaps, and recommend preventative solutions to stop bad actors
  • 4
    Use call detail records and aggregate traffic data to identify patterns and trends
  • 5
    Provide support for customers by email to ensure an excellent experience with Twilio

RequirementsAI-extracted

  • 1-2 years experience in fraud, abuse, or compliance in ecommerce, FinTech, or telecommunications
  • Experience working in a fast-paced, ambiguous environment with a strong bias for action
  • Detail-oriented with good organizational skills and comfortable with ambiguity
  • Above average written and verbal communication skills
  • Willingness to work a non-traditional schedule, including weekends, holidays, and evenings

Perks & BenefitsAI-extracted

Competitive pay
Generous time off
Ample parental and wellness leave
Typically: health coverage
Typically: retirement savings program

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