Consumer Money Team Lead

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Lead a Tier 2 Money Advanced Care team of 10-12, delivering high-quality support across Money Services
• 2
  Oversee complex case resolution across disputes, cash account applications, banking error investigations, funds recovery, and financial institution escalations
• 3
  Serve as a subject matter expert in banking and money movement operations, coaching team members to navigate nuanced cases
• 4
  Drive operational excellence by leading initiatives, aligning resources to business goals, and using data to improve workflows, tools, and team performance
• 5
  Build a culture of continuous development and continuous improvement through coaching, feedback, process design, and scalable solutions

RequirementsAI-extracted

• Deep expertise in payroll operations, banking, and financial services, including tax filings, payroll corrections, off-cycle runs, ACH and wire activity, disputes, funds recovery, and regulatory compliance
• Strong experience resolving high-stakes customer and partner issues with sound judgment, urgency, and care in regulated financial environments
• Proven success coaching and developing people, building thoughtful growth plans, and creating high-performing teams
• Strong continuous improvement mindset, with a track record of using data, AI, automation, and better workflows to improve quality, efficiency, and customer outcomes

Perks & BenefitsAI-extracted