Credit & Collections Analyst

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Perform credit checks for new customer accounts and update credit for existing customers based on positive or negative information.
• 2
  Monitor, review, follow-up, and resolve issues related to overdue account receivables.
• 3
  Contact customers with past due invoices, exercising considerable judgment, professionalism, and tact.
• 4
  Investigate and resolve customer disputes and payment issues.
• 5
  Respond to customer inquiries with respect to billing, suspension of services, and collections in accordance with company SLAs.

RequirementsAI-extracted

• 5+ years of credit and collections experience in a fast-paced SAS/high-tech industry.
• Experience with Workday, Netsuite, Zuora, and/or Salesforce.
• Excellent communication skills and the ability to communicate effectively across departments and at different levels.
• Knowledge of Excel at an intermediate level.
• Typically: Ability to work with team members spread across multiple locations.

Perks & BenefitsAI-extracted