Critical Harms Investigations & Incident Management Specialist

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Lead and own rapid investigations into critical and complex incidents, including threats against child safety and violent extremism.
• 2
  Utilize internal tools, data analysis, and open-source intelligence techniques to gather evidence and determine the root cause of incidents.
• 3
  Serve as the subject matter expert and primary point of contact for all critical incidents, managing communication with executive leadership and cross-functional partners.
• 4
  Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents.
• 5
  Draft and deliver real-time, high-stakes communications and strategic recommendations to executive leadership regarding incident status and mitigation efforts.

RequirementsAI-extracted

• A Bachelor's Degree or a minimum of 5 years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform.
• Extensive experience managing high-pressure, sensitive, and complex investigations with significant independence and minimal supervision.
• Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners.
• Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding.
• Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up.

Perks & BenefitsAI-extracted