NE

Customer Care Consultant

NEX Building Group

Remote RemoteContract-1 days ago
Salaryest.
A$60,000 - A$90,000
Experience
Mid
Job Type
Contract
Posted
-1 days ago
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About This Role

Provide exceptional customer experiences through the new home build journey as a Customer Care Consultant for NEX Building Group.

Key ResponsibilitiesAI-extracted

  • 1
    Handle customer inquiries and concerns in a timely and professional manner.
  • 2
    Communicate effectively with customers to understand their needs and provide solutions.
  • 3
    Work closely with the sales and construction teams to ensure a seamless customer experience.
  • 4
    Maintain accurate records of customer interactions and feedback.
  • 5
    Identify and escalate any issues that may impact customer satisfaction.

RequirementsAI-extracted

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and proficiency in CRM software.

Perks & BenefitsAI-extracted

Health coverage
PTO
Typically: 5 days on, 2 days off schedule with 1 weekend a month coverage
Typically: 1,300+ passionate employees in a diverse and expanding organisation

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