Customer Care Specialist, Direct Banking - Full Time

Commonwealth Bank of Australia

Remote RemoteFull-time-1 days ago

Salaryest.

A$60,000 - A$80,000

Experience

Mid

Job Type

Full-time

Posted

-1 days ago

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About This Role

Customer Care Specialist role involves having real, meaningful conversations with customers, with opportunities for career growth and development.

1
Handle customer inquiries and resolve issues in a timely and professional manner.
2
Provide exceptional customer service through phone, email, and other communication channels.
3
Work collaboratively with colleagues to achieve team goals and objectives.
4
Stay up-to-date with product knowledge and banking policies to provide accurate information to customers.
5
Identify and escalate complex customer issues to senior team members for resolution.

High school diploma or equivalent required; degree in a related field preferred.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Basic computer skills and proficiency in Microsoft Office applications.
Availability to work a variety of shifts, including weekends and evenings.