Customer Experience Associate - London

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Engage with customers via live calls, email, and chat to resolve issues and provide support
• 2
  Diagnose and troubleshoot problems across a broad product surface, including payments, cards, travel, and accounting integrations
• 3
  Operate with an ownership mindset, managing escalations end-to-end and taking full accountability for every ticket handled
• 4
  Work across Zendesk, internal tooling, and Slack-based escalation workflows to resolve issues efficiently
• 5
  Use AI-powered research tools and proprietary tools like Glass to solve problems and improve processes

RequirementsAI-extracted

• Systems thinking and ability to troubleshoot complex issues
• Experience using AI tools, such as Claude, Notion AI, and research and workflow tools
• High agency and high urgency, with ability to balance speed, accuracy, and thoroughness in every interaction
• Technical conversation skills, with ability to explain complex systems and payment reconciliation issues clearly and concisely
• Comfort with ambiguity and willingness to learn new systems, workflows, and product surfaces continuously

Perks & BenefitsAI-extracted