RO
Customer Experience Manager, Core Services
Location TBD On-siteFull-time1 weeks ago
Salaryest.
$80,000 - $140,000
Experience
Mid
Job Type
Full-time
Posted
1 weeks ago
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About This RoleAI processing…
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
Key Responsibilities
- 1Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics
- 2Cultivate a positive, inclusive team culture that aligns with Robinhood’s values
- 3Guide your team through change with effective communication and clarity
- 4Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics
- 5Support your team with expertise in equities-related topics including options, margin, and futures
Requirements
- Active FINRA Series 7, 63, and 24 (or 9/10) licenses required
- Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a proven ability to drive results
- Strong interpersonal and communication skills, with a passion for mentorship
- Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirements
- Comfortable leading through ambiguity and organizational change
Perks & Benefits
Challenging, high-impact work to grow your career.
Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.
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Posted
1 weeks ago
Job Overview
Salary (est.)$80,000 - $140,000
Job TypeFull-time
Work ModelOn-site
ExperienceMid
LocationNot specified
Categoryother
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