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Customer Experience Specialist

twitch· 30 open roles

San Francisco, CA On-siteFull-time1 months ago
Salary
$80,400 - $104,900
Experience
Mid
Job Type
Full-time
Posted
1 months ago
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About This Role

Twitch is seeking a Customer Experience Specialist to serve as the foundation and connective tissue between the organization and the community. This role will focus on addressing complex and high-touch user issues, enhancing the overall customer experience, and contributing to strategic initiatives. The ideal candidate will have 1-2 years of relevant experience in customer support and excellent written and verbal communication skills. The role is available in San Francisco, CA, Irvine, CA, Seattle, WA, or New York, NY.

Key ResponsibilitiesAI-extracted

  • 1
    Maintain a positive, customer-focused attitude and effectively resolve customer inquiries
  • 2
    Meet service level agreements set by Twitch Community Experience leadership
  • 3
    Track issues escalated for resolution to ensure customers receive an appropriate response
  • 4
    Immerse themselves into the culture of Twitch, the video game industry, and the expanding repertoire of content
  • 5
    Identify customer needs and communicate them with the relevant teams
  • 6
    Work with product teams to monitor performance of products and corresponding support metrics

RequirementsAI-extracted

  • 1-2 years of relevant experience in customer support, technical support, or content moderation for a web-based application
  • Excellent written and verbal communication skills
  • Critical thinking skills to determine customer needs and provide solutions
  • Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
  • Ability to evaluate information, draw conclusions, and multitask
  • Familiarity with data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency

Perks & BenefitsAI-extracted

Medical, Dental, Vision & Disability Insurance
401(k) matching
Flexible PTO
Amazon Employee Discount
Typically: Paid time off and parental leave
Typically: Opportunities for professional growth and development

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