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Customer Experience Specialist

twitch· 30 open roles

Seattle, WA On-siteFull-time1 months ago
Salary
$80,400 - $104,900
Experience
Mid
Job Type
Full-time
Posted
1 months ago
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About This Role

Twitch is seeking a Customer Experience Specialist to serve as the foundation and connective tissue between the organization and the community, addressing complex user issues and enhancing the overall customer experience. The role will focus on resolving support requests, contributing to strategic initiatives, and ensuring the voice of the user is represented with product and engineering teams. The ideal candidate will have 1-2 years of relevant experience in customer support, technical support, or content moderation. The role is available in San Francisco, CA, Irvine, CA, Seattle, WA, or New York, NY.

Key ResponsibilitiesAI-extracted

  • 1
    Maintain a positive, customer-focused attitude and effectively resolve customer inquiries
  • 2
    Meet service level agreements set by Twitch Community Experience leadership and track issues escalated for resolution
  • 3
    Immerse themselves into the culture of Twitch, the video game industry, and the expanding repertoire of content
  • 4
    Identify customer needs and communicate them with the relevant teams
  • 5
    Work with product teams to monitor performance of products and corresponding support metrics

RequirementsAI-extracted

  • 1-2 years of relevant experience in customer support, technical support, or content moderation for a web-based application
  • Excellent written and verbal communication skills and critical thinking skills to determine customer needs and provide solutions
  • Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
  • Ability to evaluate information, draw conclusions, and multitask in fast-paced environments
  • Familiarity with data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency

Perks & BenefitsAI-extracted

Medical, Dental, Vision & Disability Insurance
401(k) matching and paid time off
Flexible PTO and Amazon Employee Discount
Typically: opportunities for career growth and professional development
Typically: access to mental health support and employee assistance programs

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