Customer Experience Specialist

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Maintain a positive, customer-focused attitude and effectively resolve customer inquiries
• 2
  Meet service level agreements set by Twitch Community Experience leadership
• 3
  Track issues escalated for resolution to ensure customers receive an appropriate response
• 4
  Immerse themselves into the culture of Twitch, the video game industry, and the expanding repertoire of content
• 5
  Identify customer needs and communicate them with the relevant teams
• 6
  Work with product teams to monitor performance of products and corresponding support metrics

RequirementsAI-extracted

• 1-2 years of relevant experience in customer support, technical support, or content moderation for a web-based application
• Excellent written and verbal communication skills
• Critical thinking skills to determine customer needs and provide solutions
• Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
• Ability to evaluate information, draw conclusions, and multitask

Perks & BenefitsAI-extracted