Customer Operations Associate I

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Resolve escalated customer inquiries via email and phone calls, maintaining a high level of professionalism and excellent Quality Assurance scores.
• 2
  Utilize in-depth product and financial knowledge to communicate, investigate, and resolve customer issues.
• 3
  Participate in ongoing training to develop new skills and responsibilities.
• 4
  Help identify trends and areas of improvement, including agent coaching, quality monitoring, and product features.
• 5
  Independently manage schedules and email channels to drive higher productivity performance and quality scores.

RequirementsAI-extracted

• 1-3 years of experience interacting with customers in an omnichannel environment.
• Excellent verbal and written communication skills.
• Sound judgment and proactive problem-solving skills.
• Ability to apply analytical thinking in decision-making with keen organizational skills and attention to detail.
• Typically: experience within the financial industry is beneficial.

Perks & BenefitsAI-extracted