Customer Operations Manager
Every.
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About This RoleAI processing…
The role Own the operational backbone of our customer experience. You keep the support operation running smoothly, manage our BPO partner, and build the self-service infrastructure that lets customers help themselves — and lets our team focus on what actually needs a human. A senior, hands-on role with real ownership and direct access to the team lead. What you'll own BPO management: day-to-day relationship, performance tracking, briefings, and making sure they have everything they need to handle first-line support well. 2nd line support: complex or sensitive customer emails that escalate beyo
Key Responsibilities
- 1BPO management: day-to-day relationship, performance tracking, briefings, and making sure they have everything they need to handle first-line support well.
- 2You keep the support operation running smoothly, manage our BPO partner, and build the self-service infrastructure that lets customers help themselves — and lets our team focus on what actually needs a human.
- 3What you'll own BPO management: day-to-day relationship, performance tracking, briefings, and making sure they have everything they need to handle first-line support well. 2nd line support: complex or sensitive customer emails that escalate beyond the BPO land with you.
Requirements
- Your experience with self-service or automation — what you built, what it deflected, what you'd do differently. 3.
Perks & Benefits
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