Customer Operations Manager

About This RoleAI processing…

Key Responsibilities

• 1
  BPO management: day-to-day relationship, performance tracking, briefings, and making sure they have everything they need to handle first-line support well.
• 2
  You keep the support operation running smoothly, manage our BPO partner, and build the self-service infrastructure that lets customers help themselves — and lets our team focus on what actually needs a human.
• 3
  What you'll own BPO management: day-to-day relationship, performance tracking, briefings, and making sure they have everything they need to handle first-line support well. 2nd line support: complex or sensitive customer emails that escalate beyond the BPO land with you.

Requirements

• Your experience with self-service or automation — what you built, what it deflected, what you'd do differently. 3.

Perks & Benefits