Customer Service Representative

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Answer inbound and outbound calls from homeowners regarding their mortgage, payments, and accounts.
• 2
  Provide accurate and helpful information to resolve customer inquiries.
• 3
  Follow process guidelines to ensure consistency and quality in customer interactions.
• 4
  Meet service goals and contribute to the team's overall performance.

RequirementsAI-extracted

• Typically: Strong communication and problem-solving skills are required.
• Typically: Ability to work in a fast-paced environment and handle multiple calls simultaneously.
• Typically: Basic computer skills and familiarity with customer relationship management software.
• Typically: High school diploma or equivalent required.

Perks & BenefitsAI-extracted