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Customer Success Architect, EMEA

gitlab· 53 open roles

Remote RemoteFull-time1 months ago
Salaryest.
€80,000 - €140,000
Experience
Mid
Job Type
Full-time
Posted
1 months ago
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About This Role

The Customer Success Architect is a strategic position that provides unparalleled value to customers by aligning the GitLab platform with their unique business objectives and driving long-term success. This role focuses on building strong, consultative relationships with key customers and serving as a trusted advisor. The Customer Success Architect will leverage their deep understanding of DevSecOps best practices, industry trends, and software capabilities to help customers navigate complex challenges and achieve their desired outcomes. This position is remote and requires exceptional verbal, written, organizational, presentation, and communications skills.

Key ResponsibilitiesAI-extracted

  • 1
    Partner with customers to turn desired positive business outcomes into actionable objectives
  • 2
    Guide customers on future adoption and provide immediate onboarding activities
  • 3
    Act as the GitLab liaison for customer questions, issues, or escalations
  • 4
    Own a book of assigned customers, focusing on increasing adoption, ensuring retention and growth, and overall customer satisfaction
  • 5
    Provide insights on new features in GitLab and support GitLab Services in identifying training opportunities
  • 6
    Program manage account escalations and aid customers in achieving their goals

RequirementsAI-extracted

  • Understanding of Git and typical branching strategies
  • Knowledge of software development lifecycle and development pipeline
  • Experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
  • Familiarity working with customers of sizes relevant to the assigned segment
  • Exceptional verbal, written, organizational, presentation, and communications skills
  • Typically: strong technical, analytic, and problem-solving skills

Perks & BenefitsAI-extracted

Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Typically: health coverage
Typically: opportunities for professional growth and development

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