Customer Success Architect

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Partner with customers to turn pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria.
• 2
  Guide customers on effective use of the GitLab platform, including DevSecOps best practices, Git workflows, continuous integration, and continuous deployment.
• 3
  Own a portfolio of customers and advance adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.
• 4
  Build and maintain Customer Success Plans that define customer goals, key performance indicators, and progress over time.
• 5
  Act as the primary GitLab liaison for assigned accounts, coordinating questions, issues, and escalations across Customer Service, Product Management, Sales, and Professional Services.

RequirementsAI-extracted

• Practical understanding of Git, common branching strategies, and modern software development lifecycles.
• Working knowledge of continuous integration, continuous deployment, and DevSecOps practices.
• Experience partnering with customers to define business outcomes and translate them into success plans, goals, and measures.
• Background in customer success, post-sales, or professional services work focused on adoption, retention, and customer satisfaction.
• Ability to manage a portfolio of customers, including coordinating across Customer Service, Product Management, Sales, and Professional Services.

Perks & BenefitsAI-extracted