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Customer Success Architect, Singapore

gitlab· 53 open roles

Remote RemoteFull-time2 weeks ago
Salaryest.
¥80,000 - ¥120,000
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This Role

The Customer Success Architect serves as a strategic technical advisor to enterprise customers in Singapore, helping them achieve business goals and long-term outcomes with GitLab's DevSecOps platform. This role involves building strong relationships with key stakeholders, increasing platform adoption, and driving customer satisfaction. The ideal candidate will have hands-on experience with CI/CD pipelines, DevSecOps practices, and cloud platforms, as well as strong communication and stakeholder management skills.

Key ResponsibilitiesAI-extracted

  • 1
    Partner with customers to translate business outcomes into actionable objectives and measurable KPIs
  • 2
    Build and maintain Customer Success Plans, defining critical goals and adoption milestones
  • 3
    Guide customers on GitLab platform best practices, including CI/CD pipeline design and DevSecOps adoption patterns
  • 4
    Own a portfolio of enterprise customers, driving adoption, retention, and overall satisfaction through strategic and technical engagement
  • 5
    Act as the primary GitLab liaison for assigned accounts, coordinating responses to questions and escalations

RequirementsAI-extracted

  • Hands-on experience building or owning CI/CD pipelines end to end
  • Working knowledge of DevSecOps practices, including shift-left security and integrating SAST, DAST, SCA, and container scanning
  • Practical understanding of Git, merge request workflows, and modern software delivery lifecycles
  • Familiarity with infrastructure as code, GitOps principles, and cloud or on-premises environments
  • Strong communication, stakeholder management, and organization skills

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Typically: equity compensation and employee stock purchase plan
Flexible Paid Time Off
Growth and Development Fund

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