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About This Role
PostHog is seeking a Customer Success Engineer to take care of a large number of larger customers, ensuring their continued retention and growth. The role involves engaging with customers regularly, providing technical support, and building relationships. The ideal candidate is customer-obsessed, technically capable, and able to work at scale. The role is remote and offers a base salary component plus a bonus for hitting customer retention targets.
Key ResponsibilitiesAI-extracted
- 1Engage with 25-40 paying customers to ensure their continued retention and growth
- 2Provide technical support, including debugging and configuration advice
- 3Build relationships with customers and understand their priorities
- 4Investigate technical issues and solve problems without relying on others
- 5Watch product usage and revenue data to identify potential customer health issues
RequirementsAI-extracted
- Technically capable, with experience working with code and product teams
- Strong customer focus and ability to work at scale
- Able to troubleshoot issues and advise on configuration best practices
- Typically: experience working with similar technologies, such as product analytics or data warehouses
- Typically: experience in a Pre-sales or Technical Account Manager role
Perks & BenefitsAI-extracted
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