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Customer Success Engineer, EMEA

gitlab· 53 open roles

Remote RemoteFull-time1 months ago
Salaryest.
€60,000 - €120,000
Experience
Mid
Job Type
Full-time
Posted
1 months ago
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About This Role

The Customer Success Engineer provides technical guidance and subject matter expertise on GitLab technical and product solutions to customers. They engage with customers via Zoom calls and emails, providing technical and solution guidance during the post-sales process. The role involves driving measurable value and product adoption, and collaborating with Account Executives and Renewals Managers. The ideal candidate has experience with GitLab use cases and proficiency in DevSecOps tools.

Key ResponsibilitiesAI-extracted

  • 1
    Engage with customers to provide technical guidance and solution advice
  • 2
    Drive the achievement of measurable value and product adoption
  • 3
    Collaborate with Account Executives and Renewals Managers to provide customer-facing subject matter expertise
  • 4
    Develop and deliver customer workshops, demos, and other enablement programs
  • 5
    Maintain specialty competency in one or more technologies related to GitLab’s market focus

RequirementsAI-extracted

  • Experience with a GitLab use case to provide in-depth customer guidance and enablement
  • Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
  • Technical experience in development or systems engineering
  • Demonstrated capacity to clearly and concisely communicate about complex technical problems
  • Exceptional verbal, presentation, and written communication skills

Perks & BenefitsAI-extracted

Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Typically: health coverage
Typically: parental leave

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