Customer Success Engineer

About This RoleAI processing…

Key Responsibilities

• 1
  Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
• 2
  Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
• 3
  Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account)
• 4
  Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
• 5
  Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
• 6
  Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
• 7
  Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use.
• 8
  Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

Requirements

• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
• Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
• An overview of this role As a Customer Success Engineer , you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
• Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.
• If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Perks & Benefits