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Customer Success Engineer, India

gitlab· 53 open roles

Remote RemoteFull-time2 weeks ago
Salaryest.
₹1,200,000 - ₹2,400,000
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This Role

The Customer Success Engineer will partner with customers in APJ to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement. This role involves serving as a trusted technical advisor, driving product adoption, and delivering technical guidance. The ideal candidate enjoys solving complex technical problems, communicates clearly, and thrives in a remote environment. The role is a strong fit for someone who wants to grow into customer-facing technical leadership with strong mentorship and support.

Key ResponsibilitiesAI-extracted

  • 1
    Provide on-demand technical consultancy and solution guidance to customers through Zoom and written channels.
  • 2
    Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
  • 3
    Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning.
  • 4
    Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives.
  • 5
    Plan and lead customer workshops, demos, and enablement sessions to drive measurable adoption and value.

RequirementsAI-extracted

  • Experience providing technical consultancy and solution guidance through video calls and written channels.
  • Familiarity with DevSecOps workflows and related practices across areas such as source code management, CI/CD, security, and Agile planning.
  • Hands-on technical background in software development, systems engineering, or similar technical environments.
  • Strong communication and collaboration skills, including the ability to explain complex technical topics clearly.
  • Ability to manage multiple priorities in a remote, asynchronous environment.

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Typically: parental leave
Flexible Paid Time Off
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund

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