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Customer Success Engineer - Japan

gitlab· 53 open roles

Remote RemoteFull-time1 months ago
Salaryest.
¥60,000 - ¥120,000
Experience
Mid
Job Type
Full-time
Posted
1 months ago
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About This Role

The Customer Success Engineer will partner with customers in APJ to provide hands-on technical guidance and proactive enablement, serving as a trusted technical advisor to improve adoption and unblock implementations. This role is ideal for a developer or systems engineer looking to transition into customer success while leveraging deep technical expertise in DevSecOps and cloud technologies. The engineer will work closely with Account Executives and Renewals Managers to align technical recommendations to customer goals and support renewals and expansion. The role requires strong communication and collaboration skills, with the ability to explain complex technical topics clearly and work effectively with customers and cross-functional partners.

Key ResponsibilitiesAI-extracted

  • 1
    Provide on-demand technical consultancy and solution guidance to customers through Zoom and written channels.
  • 2
    Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
  • 3
    Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning.
  • 4
    Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans.
  • 5
    Plan and lead customer workshops, demos, and enablement sessions to drive measurable adoption and value.
  • 6
    Maintain and grow specialty competency in GitLab capabilities and relevant DevSecOps tooling.

RequirementsAI-extracted

  • Experience providing technical consultancy and solution guidance through video calls and written channels.
  • Familiarity with DevSecOps workflows and related practices across areas such as source code management, CI/CD, security, and Agile planning.
  • Hands-on technical background in software development, systems engineering, or similar technical environments.
  • Strong communication and collaboration skills, including the ability to explain complex technical topics clearly.
  • Ability to manage multiple priorities in a remote, asynchronous environment while communicating status, risks, and next steps clearly.

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Typically: equity compensation and employee stock purchase plan
Typically: parental leave
Typically: growth and development fund

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