Customer Success Engineer - West

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
• 2
  Partner with Customer Success Managers to go deep on GitLab use case implementation, such as source code management, continuous integration, and DevSecOps.
• 3
  Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
• 4
  Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
• 5
  Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples.

RequirementsAI-extracted

• Experience supporting one or more GitLab use cases and enabling customers with practical, in-depth guidance.
• Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
• Ability to communicate complex technical and organizational topics clearly in writing and live settings.
• Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests.

Perks & BenefitsAI-extracted