Customer Success Manager

instacart· 152 open roles

Remote RemoteFull-time2 weeks ago

Salary

$100,000 - $105,000

Experience

Mid

Job Type

Full-time

Posted

2 weeks ago

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About This RoleAI processing…

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Key Responsibilities

1
You will serve as point person for a portfolio of enterprise CPG customers, leading customer relationship management for 6 to 7 figure deals
2
You will establish high levels of customer partnership and trust, demonstrating a deep understanding of their promotional strategies, business objectives, and operating processes
3
You will lead customers from implementation and training through to active, productive utilization of Eversight’s product(s)
4
You will deliver on the above on schedule by maintaining momentum on many work-streams with multiple stakeholders and deliverables
5
You will effectively delegate tasks while managing requests among multiple client teams
6
You will act as a mentor to internal team members on specific subject matters and domains

Requirements

You have 5+ years of relevant work experience
You have a history of managing complex customers across multiple stakeholder points of contact, with high customer satisfaction
You have experience motivating customers/clients through process or organizational change to desired outcomes
You have demonstrated experience in account growth, with a track record of expanding existing customer relationships through cross-selling or upselling
You have an analytical background; experience analyzing data and synthesizing it into data-driven stories and presentations; experimental design experience is a plus
You have project/engagement management experience; successfully delivering complex projects on time
You have an understanding of the CPG and retail ecosystem (5+ years exposure)
Direct exposure to consumer/shopper behavioral insights and/or promotional/pricing strategy development
Direct experience working for a CPG in a Revenue Management, Sales, Category Management, or Insights capacity, or experience working for a CPG Solutions Provider in Promotion Optimization, Panel Data, and/or Loyalty Insights
Preferred location in the Midwest or East Coast to allow for easy customer travel (25%)