Customer Success Manager

stripe· 545 open roles

Location TBD On-siteFull-time2 weeks ago

Salaryest.

$120,000 - $180,000

Experience

Mid

Job Type

Full-time

Posted

2 weeks ago

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About This RoleAI processing…

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers (CSM) oversee the post-sales l

Key Responsibilities

1
Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers
2
Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
3
Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
4
Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
5
Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
6
In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.

Requirements

7+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Strong analytical skills
Excellent operating rigor including organizational and time management skills
Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
History of success as a consultant, pre-sales, technical account management, or equivalent
Proven track record of achieving targets and goals, preferably in a sales setting
Track record of managing large, complex projects and/or programs
Has handled difficult customers or situations and can demonstrate resolutions
Willingness to tackle things on your own
Ability to navigate data and people to find answers
A capability to work well with a wide range of people, both internally and externally
The motivation and flexibility to work well in a high-growth environment where things change quickly