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Customer Success Manager - Australia

gitlab· 53 open roles

Remote RemoteFull-time2 weeks ago
Salaryest.
A$90,000 - A$140,000
Experience
Mid
Job Type
Full-time
Posted
2 weeks ago
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About This Role

The Customer Success Manager for APJ will help GitLab customers realize the full value of the intelligent DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy across the region. This role involves serving as a trusted advisor to a portfolio of customers, guiding them on best practices, and turning product usage data into clear recommendations. The ideal candidate will have experience in a customer-facing role focused on post-sales adoption, value realization, and customer advocacy. The role is based in Australia and offers flexible paid time off, equity compensation, and growth and development opportunities.

Key ResponsibilitiesAI-extracted

  • 1
    Build and maintain trusted advisor relationships with assigned customers across APJ, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
  • 2
    Help customers with deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
  • 3
    Lead and participate in workshops that help customers understand and use the value of GitLab across their software development lifecycle.
  • 4
    Measure and monitor customer progress against critical performance indicators and share insights with stakeholders.
  • 5
    Turn customer product usage data into clear, actionable recommendations that support broader adoption and expansion of GitLab within customer environments.

RequirementsAI-extracted

  • Experience in a customer-facing role focused on post-sales adoption, value realization, and customer advocacy.
  • Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
  • Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
  • Knowledge of the software development lifecycle, including common development pipelines and tooling.
  • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.

Perks & BenefitsAI-extracted

Typically: health coverage
Flexible Paid Time Off
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Typically: parental leave

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