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About This Role
Watershed is seeking a Customer Success Manager to help enterprise customers in the EMEA region successfully embark on their climate journeys. The role involves owning the relationship with customers, understanding their business, and supporting them in achieving their climate plans. The ideal candidate will have 5+ years of relevant experience in a SaaS organization working with enterprise customers. The role is based in London and may include up to 10% travel.
Key ResponsibilitiesAI-extracted
- 1Owns the end-to-end experience of customers in the EMEA region
- 2Helps customers understand and use the product to achieve business outcomes
- 3Serves as the voice of the customer and provides internal feedback on how to better serve customers
- 4Becomes deeply familiar with customers’ businesses and climate
- 5Helps customers understand and use Watershed’s carbon marketplace
RequirementsAI-extracted
- 5+ years of relevant Customer Success Manager experience in a SaaS organization working with Enterprise Customers
- Proven success working within the EMEA market
- Track record of success building relationships at an executive level
- Excellent communication skills, both written and verbal
- Extremely organized with a proven project management track record
Perks & BenefitsAI-extracted
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