Customer Success Manager

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Develop and nurture strong customer and C-Level relationships to understand their business goals and needs
• 2
  Design and execute proactive success plans and Strategic Business Reviews with clear goals, KPIs, and timelines
• 3
  Champion customers internally and mobilize cross-functional partners to resolve escalations and lead coordinated success motions
• 4
  Gather and surface feedback that drives continuous improvement and challenge what needs to evolve
• 5
  Identify and communicate relevant new products and features to help customers adopt and benefit from Okta's capabilities

RequirementsAI-extracted

• Have 3+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises
• Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development
• Possess exceptional presentation and communication skills, particularly when engaging with C-level executives
• Have strong listening and analytical skills with the demonstrated ability to ask effective questions and understand the customer’s business priorities
• Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally

Perks & BenefitsAI-extracted