Customer Success Manager

twilio· 41 open roles

Remote RemoteFull-time2 weeks ago

Salary

Undisclosed

Experience

Mid

Job Type

Full-time

Posted

2 weeks ago

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About This RoleAI processing…

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

Key Responsibilities

1
Ensure customer success by driving full value realization of the Segment platform.
2
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
3
Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
4
Cultivate strong relationships with IT, engineering, and development teams to drive engagement.
5
Identify and expand opportunities to deepen customer engagement and account growth.
6
Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
7
Build and nurture new stakeholder relationships to unlock expansion opportunities.
8
Partner with Sales on account renewals and expansion strategies.
9
Analyze your portfolio to prioritize high-impact risks and opportunities.
10
Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.
11
Become a Segment platform expert while staying current with industry trends in data and analytics.
12
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.

Requirements

Skilled in problem-solving, able to simplify complex issues and develop actionable strategies for clients.
Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions.
About the job At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss.
Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
We are always looking for people who will bring something new to the table! *Required: 2+ years managing enterprise customers with portfolios of $200k+ ACV per client 3+ years in customer-facing roles (CSM, account management, or consulting) Proven experience working within or supporting Fortune 500 companies or similarly large organizations.
Please ensure you are engaging with an official @ twilio.com email address.
Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Perks & Benefits

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $92,624 - $115,780

Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $97,768 - $122,210

Based in the San Francisco Bay area, California: $102,912 - $128,640

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

This role is eligible to earn commissions.