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GI

Customer Success Manager

gitlab· 53 open roles

Remote RemoteFull-time1 months ago
Salary
$85,200 - $144,000
Experience
Mid
Job Type
Full-time
Posted
1 months ago
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About This Role

The Customer Success Manager at GitLab helps customers realize the full value of the DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. This role serves as a trusted advisor to a portfolio of customers, guiding them on best practices and translating product usage data into actionable recommendations. The Customer Success Manager collaborates closely with various teams to connect customer goals with GitLab capabilities. The role focuses on building trusted advisor relationships, facilitating workshops, and guiding customers through best practices and operational change.

Key ResponsibilitiesAI-extracted

  • 1
    Build and maintain trusted advisor relationships with assigned customers, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
  • 2
    Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
  • 3
    Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
  • 4
    Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.
  • 5
    Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.

RequirementsAI-extracted

  • Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
  • Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
  • Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
  • Knowledge of the software development lifecycle, including typical development pipelines and tooling.
  • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Typically: parental leave
Flexible Paid Time Off
Equity Compensation & Employee Stock Purchase Plan

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