Customer Success Manager

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Build and maintain trusted advisor relationships with assigned customers, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
• 2
  Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
• 3
  Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
• 4
  Measure and monitor customers’ progress against critical and key performance indicators, and share insights with stakeholders.
• 5
  Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.

RequirementsAI-extracted

• Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
• Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
• Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
• Knowledge of the software development lifecycle, including typical development pipelines and tooling.
• Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.

Perks & BenefitsAI-extracted