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Customer Success Manager, Named UKI - Fixed Term

asana· 180 open roles

Location TBD On-siteFull-time2 days ago
Salary
€104,000 - €118,400
Experience
Mid
Job Type
Full-time
Posted
2 days ago
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About This Role

Asana is seeking a Customer Success Manager for the UK and Ireland market to drive AI-first adoption and value realization with large customers. This fixed-term role will involve building durable adoption, driving measurable business outcomes, and serving as a strategic advisor to customers. The ideal candidate will have experience in SaaS-based customer success or account management and be able to translate complex workflows into tangible business value. The role is based in London with a hybrid schedule and involves up to 25% travel.

Key ResponsibilitiesAI-extracted

  • 1
    Drive AI-first adoption and value realization with large customers
  • 2
    Build durable adoption and drive measurable business outcomes
  • 3
    Serve as a strategic advisor to customers on collaborative work management and AI operationalization
  • 4
    Orchestrate executive relationship management across all organizational tiers
  • 5
    Architect strategic success planning and manage lifecycle execution and enablement

RequirementsAI-extracted

  • 8+ years of professional experience with 5+ years of proven success in SaaS-based customer success or account management
  • Deep expertise in executive leadership and strategic impact
  • Ability to translate complex workflows into tangible business value
  • Experience in driving growth through product-led and sales-led motions
  • Strong executive storytelling skills with a proven track record of leading C-suite business reviews

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Typically: retirement savings plan
Mental health, wellness, and fitness benefits
Career coaching and support
Inclusive family building benefits

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