Customer Success Manager - Pacific Time

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Build strong working relationships with customers' day-to-day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey.
• 2
  Learn each customer's goals and workflows so you can guide them toward meaningful wins with Webflow's AI-native website experience platform.
• 3
  Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans.
• 4
  Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption of new features.
• 5
  Run customer check-ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement.
• 6
  Own full execution of the renewal process for your book of business, from forecasting through close to protect and grow recurring revenue.

RequirementsAI-extracted

• 3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment.
• Familiarity with the marketing and digital experience landscape e.g. CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows and how they connect to business outcomes.
• Experience managing a book of accounts where you balanced competing priorities, responded quickly to customer needs and kept work moving.
• Solid organizational and project-management habits that help you stay prepared, document clearly and follow through reliably.
• Strong technical aptitude, with demonstrated ability to quickly learn and confidently navigate complex technical products, web technologies and workflow tools.
• Proven track record owning renewals and/or contributing to expansion revenue in a former role with comfort operating against commercial targets like NRR.

Perks & BenefitsAI-extracted