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Customer Success Manager - Portfolio Accounts

asana· 53 open roles

Remote RemoteFull-time4 days ago
Salary
$160,000 - $181,600
Experience
Mid
Job Type
Full-time
Posted
4 days ago
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About This Role

Asana is seeking a Customer Success Manager to partner with customers and help them achieve their business objectives using Asana's work management and AI coordination platform. The role involves working with customers across industries and functions, conducting discovery to understand their needs, and consulting on change management to help them adopt Asana. The Customer Success Manager will also drive AI adoption strategy and empower customers to become self-sufficient Asana champions. The role is based in San Francisco with a hybrid schedule. The ideal candidate has 5+ years of experience in Account Management or Customer Success, data literacy, and experience with AI adoption consulting.

Key ResponsibilitiesAI-extracted

  • 1
    Conduct discovery to build rapport and understand customers' needs, business processes, and vision
  • 2
    Consult on change management to help customers adopt Asana as a new way of working
  • 3
    Lead design workshops to give customers firsthand experience building and adapting their processes in Asana
  • 4
    Deliver storytelling business reviews that articulate value realized and identify areas of opportunity for deeper impact
  • 5
    Empower customers to become self-sufficient Asana champions, balancing immediate needs with long-term success and retention

RequirementsAI-extracted

  • 5+ years of demonstrated success in an Account Management or Customer Success role
  • Data literacy: Comfortable working with usage data, health scores, and platform analytics to inform account strategy and customer conversations
  • AI adoption consulting: Experience helping customers evaluate, adopt, or scale AI tools in their workflows, or a demonstrable ability to learn and advise on this rapidly
  • Change management for technology transitions: Ability to guide organizations through process and behavioral shifts, especially as AI capabilities evolve

Perks & BenefitsAI-extracted

Typically: Health coverage
Typically: Paid time off
Typically: Retirement plans
Mental health, wellness & fitness benefits
Inclusive family building benefits

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