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About This Role
The Customer Success Manager for Public Sector at GitLab helps government and public sector organizations achieve business outcomes using the GitLab DevSecOps platform. This role involves guiding customers through their adoption journey, enabling them on best practices, and acting as a liaison between customers and various GitLab teams. The ideal candidate has experience in customer success, knowledge of Git and DevSecOps concepts, and strong project management skills. The role is remote and based in the United States public sector space.
Key ResponsibilitiesAI-extracted
- 1Partner with Public Sector customers to translate pre-sales command plans into clear objectives
- 2Guide customers on using the GitLab platform effectively and adopting new use cases over time
- 3Act as the primary GitLab liaison for customers, coordinating responses to questions and issues
- 4Own a defined book of business, driving adoption, retention, expansion, and customer satisfaction
- 5Stay current on GitLab releases and help customers understand and apply new features
RequirementsAI-extracted
- Eligibility as a United States Person, with background in Customer Success or a similar customer-facing role
- Experience partnering with customers to connect technical capabilities to business outcomes
- Understanding of Git, common branching strategies, and the software development lifecycle
- Knowledge of continuous integration, continuous deployment, and DevSecOps concepts
- Ability to manage a portfolio of customers, balancing priorities across multiple stakeholders
Perks & BenefitsAI-extracted
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