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Customer Success Manager, Top Accounts

asana· 165 open roles

Location TBD On-siteFull-time6 days ago
Salaryest.
$80,000 - $140,000
Experience
Mid
Job Type
Full-time
Posted
6 days ago
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About This Role

As a Customer Success Manager for Top Accounts at Asana, the role involves driving AI-first adoption and value realization for the company's largest customers. This includes serving as a strategic advisor, building durable adoption, and driving measurable business outcomes. The position is based in the Chicago office with a hybrid schedule and requires 10+ years of professional experience in SaaS-based Customer Success or Account Management. The goal is to help customers deploy Asana as the definitive system for AI coordination, leading to the future of work. The role involves working closely with customers, cross-functional teams, and providing feedback to the Product team to drive business growth and customer success.

Key ResponsibilitiesAI-extracted

  • 1
    Drive AI-first adoption and value realization for top accounts
  • 2
    Serve as a trusted advisor on collaborative work management and AI operationalization
  • 3
    Orchestrate high-stakes relationships with C-Suite stakeholders
  • 4
    Partner with customers to architect AI adoption roadmaps and Success Plans
  • 5
    Drive the end-to-end customer journey, delivering value through complex change management and workflow optimization

RequirementsAI-extracted

  • 10+ years of professional experience in SaaS-based Customer Success or Account Management
  • 6+ years of proven success driving retention and expansion
  • Forward-thinking strategic leader with experience in driving growth through product-led and sales-led motions
  • Executive leadership and strategic impact, with experience in orchestrating high-stakes enterprise accounts
  • Ability to thrive in high-ambiguity environments, balancing strategic planning with disciplined execution

Perks & BenefitsAI-extracted

Typically: Health coverage
Typically: Paid time off
Typically: Retirement plans
Mental health, wellness, and fitness benefits
Career coaching and support
Inclusive family building benefits

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