Customer Success Specialist

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Execute the Technical Sprint with precision, ensuring SDK integration, MMP attribution, and API handshakes are completed with 100% accuracy for new clients.
• 2
  Drive newly onboarded accounts toward early Success Thresholds within their first 90 days to guarantee early monetization and activation.
• 3
  Provide consultancies on virtual currency configuration logic, entry point optimizations, exchange rates, A/B testing, and campaign allow-listing.
• 4
  Deliver operational onboarding support, basic technical troubleshooting, and performance benchmarking.
• 5
  Act as the centralized, formal operational point of contact for new partners, absorbing ad-hoc operational tasks and eliminating shadow support.

RequirementsAI-extracted

• 2+ years of experience in account management, client success, or technical support within the mobile advertising / ad-tech industry.
• Deep, practical knowledge of the mobile advertising ecosystem, including hands-on experience with SDKs, API integrations, and major mobile measurement partners (MMPs).
• Solid understanding of the Offerwall ecosystem with direct experience in Offerwall launch, onboarding, or operations.
• Proven ability to quickly master and navigate complex internal back-end tools, data dashboards, and AI-enabled support tools or knowledge bases.
• Strong data analysis skills paired with a Technical Success mindset.

Perks & BenefitsAI-extracted