LA

Customer Success - Team Lead (m/w/d)

Lassie

Location TBD On-siteManager56 years ago
Salaryest.
€60,000 - €90,000
Experience
Mid
Job Type
Manager
Posted
56 years ago
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About This RoleAI processing…

Ready to make a paws-itive impact in the pet world? Join Lassie, the InsurTech company taking the Swedish, German, and French pet markets by storm! We've just secured a whopping $75 million in Series C funding, and we're on a mission to provide the best pet insurance solutions out there. Our goal? To ensure every furry friend gets the care they deserve, and their owners get peace of mind.

Key Responsibilities

  • 1
    Lead, coach, and develop a team of Customer Success specialists in the German market through regular 1:1s, feedback, and career development
  • 2
    Own day-to-day operations of the team – staffing, scheduling, and ensuring SLAs and quality standards are consistently met
  • 3
    Make sure the team reaches its goals and KPIs, and translate insights into concrete actions and improvements
  • 4
    Continuously refine processes, workflows, and tooling to scale our customer experience as we grow
  • 5
    Collaborate closely with other departments to make sure the voice of the customer is heard and acted upon

Requirements

  • Proven experience leading a customer-facing team, ideally in a fast-paced scale-up, insurance, or fintech environment
  • A genuine people leader – you love coaching, developing talent, and building a strong team culture
  • Goal-oriented and driven by results – you take ownership of targets and rally your team to reach them
  • Comfortable working with CS tools (e.g. Intercom and Fin) and a structured, analytical approach to problem-solving
  • Fluent in German, both written and spoken (a non-negotiable)
  • Comfortable in English, both written and spoken
  • A passion for pets and for delivering an outstanding customer experience is a big plus!
  • Nice to have - experience working in a regulated industry like insurance, banking, finance etc.

Perks & Benefits

The opportunity to be part of a dynamic company in an early growth stage
A flexible, warm, and dynamic company culture
An international work environment with plenty of room for initiative and short decision-making processes
The excitement of working on a unique product that makes the world a little better
A hybrid working model combining office and remote work
Deutschland Ticket or Urban Sports Club membership
30 paid vacations in a calendar year
After-work gatherings and team events
Dogs are, of course, welcome in the office 🐶

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