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CX Enablement Partner (AI)

asana· 53 open roles

Location TBD On-siteFull-time1 months ago
Salary
$120,000 - $136,000
Experience
Mid
Job Type
Full-time
Posted
1 months ago
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About This Role

Asana is seeking a CX Enablement Partner to lead high-impact initiatives that empower the Customer Experience organization to leverage AI and emerging technologies. This role will partner with CX leadership to translate corporate AI goals into actionable plans, driving world-class customer value. The role is based in the Chicago office with a hybrid schedule. The CX Enablement Partner will lead the end-to-end lifecycle of complex CX AI enablement initiatives and drive the evolution of the CX Customer Journey.

Key ResponsibilitiesAI-extracted

  • 1
    Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution.
  • 2
    Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals.
  • 3
    Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement.
  • 4
    Partner with stakeholders to build and deploy AI and program enablement driving productivity enhancements and field readiness.
  • 5
    Establish a consistent CX AI communication roadmap to ensure regional and global teams are proficient in evolving AI capabilities.

RequirementsAI-extracted

  • Experience in AI Enablement and demonstrates curiosity about AI tools and emerging technologies to drive scale and productivity across the organization.
  • Proven experience leading high-impact, cross-functional initiatives and operational scaling in a SaaS environment for the past 4+ years.
  • Expertise in developing structured, repeatable enablement driven from complex, high-level strategic priorities.
  • Experience in enablement program management with a focus on business analysis and driving operational excellence.
  • Experience with change management and a track record of successfully aligning diverse, cross-functional stakeholders.

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Mental health, wellness and fitness benefits
Career coaching and support
Inclusive family building benefits
Long-term savings or retirement plans

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