CX Enablement Partner (AI)

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution.
• 2
  Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals.
• 3
  Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement.
• 4
  Partner with stakeholders to build and deploy AI and program enablement driving productivity enhancements and field readiness.
• 5
  Establish a consistent CX AI communication roadmap to ensure regional and global teams are proficient in evolving AI capabilities.

RequirementsAI-extracted

• Experience in AI Enablement and demonstrates curiosity about AI tools and emerging technologies to drive scale and productivity across the organization.
• Proven experience leading high-impact, cross-functional initiatives and operational scaling in a SaaS environment for the past 4+ years.
• Expertise in developing structured, repeatable enablement driven from complex, high-level strategic priorities.
• Experience in enablement program management with a focus on business analysis and driving operational excellence.
• Experience with change management and a track record of successfully aligning diverse, cross-functional stakeholders.

Perks & BenefitsAI-extracted