AI
CX & Service Design Manager
AIA Group
Remote RemoteFull-time3 weeks ago
Salaryest.
A$120,000 - A$180,000
Experience
Mid
Job Type
Full-time
Posted
3 weeks ago
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About This Role
CX & Service Design Manager at AIA Group is responsible for shaping a healthier, better-protected Australia by designing customer experiences and services.
Key ResponsibilitiesAI-extracted
- 1Develops and implements customer experience and service design strategies to improve customer satisfaction and loyalty.
- 2Leads cross-functional teams to design and deliver customer-centric services and experiences.
- 3Analyzes customer data and feedback to identify areas for improvement and informs design decisions.
- 4Collaborates with stakeholders to ensure alignment with business objectives and goals.
RequirementsAI-extracted
- Bachelor's degree in Design, Business, or related field.
- Minimum 5 years of experience in customer experience or service design.
- Proven track record of delivering successful design projects and improving customer satisfaction.
- Strong understanding of design principles, human-centered design, and design thinking.
Perks & BenefitsAI-extracted
Typically: Comprehensive health coverage.
Typically: Generous paid time off (PTO) and holidays.
Typically: Opportunities for professional growth and development.
Typically: Collaborative and dynamic work environment.
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Posted
3 weeks ago
Job Overview
Salary (est.)A$120,000 - A$180,000
Job TypeFull-time
Work ModelRemote
ExperienceMid
LocationRemote
CategoryIT Jobs
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