CX Technology Program Manager

instacart· 41 open roles

Remote RemoteFull-time3 weeks ago

Salary

$147,000 - $155,000

Experience

Mid

Job Type

Full-time

Posted

3 weeks ago

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About This RoleAI processing…

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Key Responsibilities

1
5+ years of experience in program management, technical program management, or operations program management, ideally within a technology, e-commerce, or customer experience organization.
2
Demonstrated experience managing multiple concurrent programs with cross-functional stakeholders, including the ability to build and maintain program plans, track dependencies, and communicate status clearly to both technical and non-technical audiences.
3
Experience working on or alongside automation, AI, or chatbot technology programs, with a working understanding of how these solutions are scoped, built, and deployed in an operational context.
4
Proficiency with project and program management tools (e.g., Jira, Asana, Monday.com, or similar) and comfort using data to track progress and communicate impact.
5
Proven ability to operate independently and create structure in ambiguous environments, including stepping into under-resourced programs and quickly establishing clarity and momentum.
6
Experience working within a customer support or CX technology environment, with familiarity with support operations metrics, tooling ecosystems (e.g., Salesforce, Zendesk, or similar), or automation-driven cost reduction programs.
7
Background working in a high-growth or fast-paced technology company where priorities evolve quickly and cross-functional coordination spans multiple teams simultaneously.
8
Experience contributing to or managing programs with measurable financial impact, such as cost savings targets, efficiency initiatives, or automation ROI tracking.
9
Comfort engaging with technical concepts and product development processes, with the ability to have informed conversations with engineering and product partners without needing deep technical expertise yourself.

Requirements

5+ years of experience in program management, technical program management, or operations program management, ideally within a technology, e-commerce, or customer experience organization.
Proficiency with project and program management tools (e.g., Jira, Asana, Monday.com, or similar) and comfort using data to track progress and communicate impact.
Experience working within a customer support or CX technology environment, with familiarity with support operations metrics, tooling ecosystems (e.g., Salesforce, Zendesk, or similar), or automation-driven cost reduction programs.
Comfort engaging with technical concepts and product development processes, with the ability to have informed conversations with engineering and product partners without needing deep technical expertise yourself.
About You Minimum Qualifications 5+ years of experience in program management, technical program management, or operations program management, ideally within a technology, e-commerce, or customer experience organization.
Preferred Qualifications Experience working within a customer support or CX technology environment, with familiarity with support operations metrics, tooling ecosystems (e.g., Salesforce, Zendesk, or similar), or automation-driven cost reduction programs.
Comfort engaging with technical concepts and product development processes, with the ability to have informed conversations with engineering and product partners without needing deep technical expertise yourself. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
Offers may vary based on many factors, such as candidate experience and skills required for the role.