Delivery Solutions Architect

About This RoleAI processing…

Key Responsibilities

• 1
  Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• 2
  Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• 3
  Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• 4
  Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• 5
  Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise
• 6
  Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• 7
  Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs
• 8
  Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• 9
  Main use cases moving from ‘win’ to production
• 10
  Enablement / user growth plan
• 11
  Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• 12
  Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• 13
  Executive and operational governance

Requirements

• 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers
• Programming experience in Python, SQL or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management including account, stakeholder and resource management accountability
• Experience resolving complex and important escalation with senior customer executives
• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

Perks & BenefitsTypical for this role