Design Operations Lead

chime· 69 open roles

Location TBD On-siteFull-time3 weeks ago

Salary

$165,000 - $215,000

Experience

Mid

Job Type

Full-time

Posted

3 weeks ago

Apply Now

Get more other jobs in your inbox

Verified daily — no ghost listings.

About This RoleAI processing…

About the role We’re hiring a Design Operations Lead to join our Product Design team. In this role, you’ll build and scale the systems that help our design org move faster, deliver high-quality work, and operate with greater consistency. You’ll partner closely with Design leadership, working day-to-day with the Head of Design. Key areas of focus include introducing and testing new workflows, strengthening planning and execution, and ensuring the team is set up to do its best work. The base salary offered for this role and level of experience will begin at $165,000 and up to $215,000. Full-time

Key Responsibilities

1
Build and scale operational systems that improve design velocity, quality, and consistency
2
Partner with Product Design leadership to define and implement workflows and tools
3
Oversee the health and effectiveness of the Product Design organization with a people-first approach
4
Partner with the VP of Product Design to establish operating rhythms and leadership communications
5
Drive clarity and alignment through planning, prioritization, and cross-functional coordination
6
Define and track measurable goals and KPIs for the design organization
7
Identify process gaps and continuously improve workflows to support a high-performing team
8
Drive the adoption and integration of AI-powered tools and workflows to accelerate velocity, improve quality, and reduce operational overhead

Requirements

Led or scaled Design Operations, Creative Operations, or similar functions within a product-focused organization
Built systems and processes that measurably improve team velocity, quality, and alignment
Partnered closely with senior design leadership on org planning, operating rhythms, and execution
Strong cross-functional instincts, with a track record of working effectively across Product, Engineering, and Design
Implemented tools, workflows, or systems that drive operational efficiency at scale
Comfort operating in ambiguity, with the ability to build from 0→1 and evolve systems over time

Perks & Benefits

🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.

💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute

💰 Competitive salary based on experience

✨ 401k match plus great medical, dental, vision, life, and disability benefits

🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off

🫂 1% of your time off to support local community organizations of your choice

👟 Annual wellness stipend to use towards eligible wellness related expenses

👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents

👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!

💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress