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About This Role
The Developer Support Engineer will serve as a key technical point of contact for customers and internal teams, resolving complex issues and working closely with R&D, Product, and Business teams. This role will have a direct impact on customer satisfaction and product quality. The ideal candidate will have proven ability to troubleshoot and analyze system and application-level issues and excellent communication skills in English. The role is based in Tel Aviv and offers a range of benefits to support well-being and work-life balance.
Key ResponsibilitiesAI-extracted
- 1Investigate complex technical issues and identify root causes and solutions using diagnostic tools.
- 2Provide high-level technical support to strategic customers and internal teams.
- 3Collaborate closely with R&D and Product teams to escalate and resolve issues and improve product functionality.
- 4Create and maintain internal documentation and knowledge base articles.
- 5Deliver technical training to other teams and support cross-functional projects.
RequirementsAI-extracted
- Proven ability to troubleshoot and analyze system and application-level issues.
- Hands-on experience with SQL/BigQuery and data analysis in Excel.
- Ability to learn and understand complex systems and technologies quickly.
- Excellent communication skills in English, both written and verbal.
- Typically: experience with tools such as Charles Proxy and Postman.
Perks & BenefitsAI-extracted
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