Digital Sales Representative

About This RoleAI processing…

Key Responsibilities

• 1
  Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across community & social services, public sector, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
• 2
  Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
• 3
  Manage entire sales cycles and own a book of business with the goal of closing new revenue, protecting revenue and driving upsell and cross-sells while managing your assigned account list and addressing issues that may arise
• 4
  Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
• 5
  Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to execute renewals, address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• 6
  Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
• 7
  Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
• 8
  Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.
• 9
  Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
• 10
  Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• 11
  Ability to balance competing priorities and manage multiple projects/deals at the same time.

Requirements

• At least 5+ years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS space, with a record of top performance.
• Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems.
• Demonstrated track record of managing business forecasts and financial models.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Record of delivering revenue and gross profit results
• Deep personal interest in the social impact market and dedicating your career to making a positive difference.
• Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple.
• High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.
• Strong process-orientation, focus on amplifying improvements in your own work by improving systems and processes across the team.
• World-class organization, prioritization, and documentation skills.
• Experience with social impact and public sector entities is a plus.

Perks & Benefits