Director, AI Transformation & Customer Success

About This RoleAI processing…

Key Responsibilities

• 1
  Recruit, develop, and lead a world-class team of High Touch Customer Success Managers.
• 2
  Establish clear operating rhythms, performance standards, and career development paths.
• 3
  Foster a culture of customer obsession, accountability, technical curiosity, and business impact.
• 4
  Coach leaders and HTCSMs to engage effectively with executive stakeholders and drive strategic outcomes.

Requirements

• A strategic, customer-obsessed leader with 12+ years driving transformation, change, and organizational adoption, or leading customer success and post-sales, in complex, high-growth environments.
• Experience building and leading large teams that serve a wide range of customers and stakeholders, ideally across multiple regions and cultures.
• An AI adopter and champion who knows where to embed AI and automation to drive efficiency, and who can guide customers through their own AI journeys.
• Skilled at building and developing teams who act as strategic advisors and technically capable partners, guiding transformational journeys for the business and its customers.
• Data-driven, with strong operational rigor and systems thinking to scale processes and measure success by customer outcomes.
• Comfortable engaging senior leaders internally and externally, acting as a trusted advisor and advocate for customer needs.
• A magnetic leader who attracts, develops, and retains top talent while fostering a culture of excellence, curiosity, and collaboration.

Perks & BenefitsTypical for this role