LocalJobsHQ LogoLocalJobsHQ
AI

Director, AI Transformation & Customer Success

airtable· 38 open roles

Remote RemoteFull-time1 weeks ago
Salary
$248,000 - $351,200
Experience
Mid
Job Type
Full-time
Posted
1 weeks ago
Apply Now

Boost your chances at airtable

Tailor your resume to this exact job and generate a matching cover letter in about 60 seconds with JobEase — our AI application assistant.

  • ATS-optimized resume
  • Personalized cover letter
  • Match score & keyword gaps
Tailor my application

Free to start · no card required

Get more other jobs in your inbox

Verified daily — no ghost listings.

About This Role

The Director of AI Transformation & Customer Success will lead Airtable's global High Touch Customer Success organization, helping the largest and most strategic customers realize measurable business outcomes through the adoption of Airtable and AI-powered workflows. This leader will redefine the traditional Customer Success model by shifting the focus from relationship management to transformation leadership. The role involves leading and scaling a high-performing team, driving customer transformation, delivering business outcomes, and shaping Airtable's customer success strategy. The ideal candidate is a strategic, customer-obsessed leader with experience driving transformation and change in complex environments.

Key ResponsibilitiesAI-extracted

  • 1
    Lead and scale a high-performing team of High Touch Customer Success Managers
  • 2
    Define and operationalize Airtable's enterprise transformation methodology
  • 3
    Guide customers through AI adoption, workflow modernization, governance design, and operating model evolution
  • 4
    Deliver key metrics including retention, adoption, expansion influence, customer health, and value realization
  • 5
    Partner with customer executives to align Airtable initiatives with strategic business objectives

RequirementsAI-extracted

  • 12+ years driving transformation, change, and organizational adoption, or leading customer success and post-sales, in complex, high-growth environments
  • Experience building and leading large teams that serve a wide range of customers and stakeholders
  • Skilled at building and developing teams who act as strategic advisors and technically capable partners
  • Data-driven, with strong operational rigor and systems thinking to scale processes and measure success by customer outcomes
  • Comfortable engaging senior leaders internally and externally, acting as a trusted advisor and advocate for customer needs

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Typically: retirement savings plan
Opportunity to receive restricted stock units
Incentive compensation
Comprehensive benefit offerings

Apply to This Job in Minutes

Generate ATS-optimized resume + cover letter + interview prep with Jobease.ca AI. Complete your application faster.

Get Started Free
Powered by Jobease.ca

Similar Jobs

RO

Developer Relations Manager - EU region

robloxAmsterdam, North Holland
View
TW

People Partner

twitchRemote
View
TW

People Partner

twitchSeattle, WA
View